All delivery times quoted on this page are the delivery times quoted to us by the courier companies; they are not guaranteed by us and are completely outside of our control. We cannot be held responsible for any of them missing delivery deadlines.
Please note delivery times quoted are the delivery times after your order has shipped, not the delivery times after you have placed your order, Next Day Delivery does not mean you will receive it the next day after you place your order, it means it will be delivered the next working day after it is shipped. Please see product details for shipping times.
3 - 7 day Ecomony (tracked) – Costumes $9.95
This method of postage requires a signature, delivery would normally take 3-7 days and the parcel is trackable. We usually use USPS but can change depending on your location. You will receive a dispatch confirmation when the item is shipped containing your tracking number. If there is no-one to receive the parcel a card will be left (we do get quite a few customers who do not get left a card, so if you receive an email confirming despatch and it does not arrive within a few days, then check back with us to confirm it has been posted and then check with your depot) and the parcel will be returned to your local depot. Insurance up to a $100 value is included at no additional charge.
This method of postage requires a signature, delivery would normally take 3-5 days and the parcel is trackable. We use FedEx, UPS and USPS depending on your location. You will receive a dispatch confirmation when the item is shipped containing your tracking number. If there is no-one to receive the parcel a card will be left (we do get quite a few customers who do not get left a card, so if you receive an email confirming despatch and it does not arrive within a few days, then check back with us to confirm it has been posted and then check with your depot) and the parcel will be returned to your local depot. Insurance up to a $100 value is included at no additional charge.
3 day expedited (tracked) - $24.95
This method of postage requires a signature, delivery will take 2 days. All the parcels are trackable. We use FedEx, UPS and USPS depending on your location. You will receive a dispatch confirmation when the item is shipped containing your tracking number. If there is no-one to receive the parcel a card will be left (we do get quite a few customers who do not get left a card, so if you receive an email confirming despatch and it does not arrive within a few days, then check back with us to confirm it has been posted and then check with your depot) and the parcel will be returned to your local depot. Insurance up to a $100 value is included at no additional charge.
Returns & refund policy
Unwanted or unsuitable products
If you buy a product and wish to return it because it isunwanted or unsuitable, please notify us and post it back to us within 14 daysof receiving it, we accept returns of all products. All returned items must bein their original unspoilt packaging and in a saleable condition. You will bereponsible for the cost of returning it to us and we will refund the purchaseprice of the product as soon as we receive it back. If the product is notreceived by us in its original condition we will be unable to refund for it andyou will have to pay for its return to you. Please be extra careful whenreturning fragile items as we can only refund for them if they are in aunbroken and in saleable condition.
If the product is damaged in transit from you to us then we willinform you and will hold onto the product for you to claim against the couriercompany or postal service, or if you wish to pay for its return we will post itback to you.
If you wish to return an item that is faulty, then please contactus using the email address at the top of our webpages, and include as muchinformation as possible. We will reply to you to get any extra information that we may need, which mayinclude photos of the product and the packaging.
The returns address is:
Please message through your order for returns address
Please do not return anything until we say, as this may preventus from being able to deal with your request.. We will refund the cost of you returning it to us as long as you have notifiedus beforehand and have used the cheapest possible service to send it back tous.
...but we're here to help!
If you are having difficulties with your product please contactus. We'll get back to you as soon as possible!
We look forward to receiving your order
the costume4u team
Paypal payment information
Paying for your purchases using Paypal couldn't be easier, just purchase the items you require using the "Buy It Now" located next to the main image on ever listing. It will then ask you to Pay via Payal. There are three different methods of sending payment through Paypal.
Pay using your account
You will have to login to your account using your user name and password. Once logged in paypal will guide you through the payment process.
pay using your an e-cheque
this is the same as using you account but the payment can take up to 2 weeks to clear so if using this method please allow extra time for the delivery as we will not ship until the payment has cleared. we will not be held responsible for items received late if this payment method has been used.
pay as a guest
if you don't have an account you can still use paypal to process your payment. once you have been directed to paypal you can select to "pay as a guest". this will allow you to enter your payment details without setting up an account.
if you have purchased multiple items please email us and we will combine the shipping costs lowering the total you will have to pay for delivery.
what we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
what we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
your california privacy rights
A business subject to California Civil Code section 1798.83 is required to disclose to its California customers, upon request, the identity of any third parties to whom the business has disclosed personal information within the previous calendar year, along with the type of personal information disclosed, for the third parties' direct marketing purposes.
If you are a California resident and would like to make such a request, please email your request in writing.
Please note that under California law, businesses are only required to respond to a customer request once during any calendar year.