We offer Federal Express (FedEx), United Postal Services (UPS) and United States Postal Services (USPS) as our shipping options. The carrier and shipping and handling charges are calculated based on the method of shipping you select, the address that the package is being sent to, and the number of items in your shopping cart combined with the total weight and dimensions required to ship your order.
For all off-season orders, we anticipate a processing time of 1 business day for both domestic and international shipments. This means that your order will leave our warehouse within 1 business day after it is placed. Express shipments will be shipped out the same day only if payment is received before 1pm (Pacific Time) that business day. Please note that orders placed during the month of October may experience a longer processing time due to a high volume of orders.
Delivery time for most international orders is about 6 to 10 business days. However, this estimation does not include the time required for your package to clear customs at your country’s borders. Customs-related delays are out of our control and Pure Costumes does not guarantee delivery dates for all international orders.
In addition, we currently only offer USPS Priority Mail for all international orders. This allows us to track and locate your package once it leaves our warehouse. We do not offer USPS First Class International Mail.
Occasionally, packages are returned to us as undeliverable. When this happens, we issue a refund less shipping charges. Additionally, if the package was refused, we will also assess a 20% restocking fee. We are unable to reship orders that are returned to us as undeliverable or refused. If you still wish to receive your item(s), you will have to place a new order.
TRACKING YOUR ORDER
When your order leaves our warehouse, you will receive a shipment confirmation email. In this email, we will also include a tracking number. This tracking number can be used to track your order at the FedEx, UPS or USPS website. You may also track your order by logging on to your eBay account.